Return to previous page Advance to next page
Synthesis and Simulation Design Guide
Chapter 1: Getting Started

Technical Support

You can contact Xilinx for additional information and assistance in the following ways.

Xilinx World Wide Web Site

Enter http://www.xilinx.com. Click on the Service and Support option on the Xilinx Home Page. Use the Customer Service and Support page to get answers to your technical questions. You can use the Answers Search option to search the Answers database, file download area, application notes, XCELL journals, data sheets, and expert journals.

Technical and Applications Support Hotlines

The telephone hotlines give you direct access to Xilinx Application Engineers worldwide. You can also e-mail or fax your technical questions to the same locations.

Table 1_4 Technical Support

Location
Telephone
Electronic Mail
Facsimile (Fax)
North America
1-800-255-7778
hotline@xilinx.com
1-408-879-4442
Japan
81-3-3297-9163
jhotline@xilinx.com
81-3-3297-0067
France
33-1-3463-0100
frhelp@xilinx.com
33-1-3463-0959
Germany
49-89-9915-4930
dlhelp@xilinx.com
49-89-904-4748
United Kingdom
44-1932-820821
ukhelp@xilinx.com
44-1932-828522
Corporate Switchboard
1-408-559-7778



Note: When e-mailing or faxing inquiries, provide your complete name, company name, and phone number. Also, provide a complete problem description including your design entry software and design stage.

Xilinx FTP Site

ftp://ftp.xilinx.com

The FTP site provides online access to automated tutorials, design examples, online documents, utilities, and published patches.

XDOCS E-mail Server

xdocs@xilinx.com

Include the word “help” in the subject header. This e-mail service provides access to the Customer Service and Support page from the Xilinx World Wide Web Site. On the Xilinx home page, click on Service and Support, and use the Customer Service and Support page to get answers to your technical questions.